Susan Z
EUGENE, OR | 2025 Chevrolet TraverseSeptember 3, 2025Fast and friendly service. Thanks!Response from Guaranty Chevrolet
September 3, 2025Elizabeth, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!Darlene G
JUNCTION CITY, OR | 2012 Chevrolet EquinoxAugust 26, 2025On 4/25, I was advised of the needed work. I am 82 years old on a fixed income. I saved for 4 months to acquire the $$'s for said suggestions. On 4/23, the price for everything was $.875, which was after paying for other things. On 8.21.25, I took my car in to have those things done and was told by Dylan that it would be $1100 and some $$. Almost $250 more than my original quote. I was told the Windshield Wipers were under warranty, and I was given a $30 adjustment, so it sounded like a good deal. When I balked and said no, I was quoted $875 he said he did some revising and brought it down to $922, which I paid because I need my car. I am now disillusioned by Guaranty and don't want to bring my car back in for maintenance. I'm 82 but not stupid. It was not a good experience for me. I know they have the original price quoted to me in the computer. I am not happy. Thanks.Response from Guaranty Chevrolet
August 27, 2025Darlene, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (800) 766-9231 at your earliest convenience to discuss how we can turn this experience into a positive one.Ruby H
COTTAGE GROVE, OR | 2018 Chevrolet EquinoxAugust 21, 2025always courteous and knowledableResponse from Guaranty Chevrolet
August 22, 2025Ruby, we always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!Cindy W
EUGENE, OR | 2022 Chevrolet SuburbanAugust 12, 2025helpful, and addressed my concerns. However, I had to pay for a system update that should automatically do on its own. Why? If it didnt isnt that a fault of the system?Response from Guaranty Chevrolet
August 15, 2025Cindy, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (800) 766-9231 to discuss your concerns, as your satisfaction is of utmost importance to us.Amanda M
EUGENE, OR | 2025 Chevrolet Silverado 3500 HDJuly 23, 2025everything was smooth and hassle free.Response from Guaranty Chevrolet
July 24, 2025Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!Mary V
CORVALLIS, OR | 2012 Chevrolet CruzeJuly 21, 2025Fast and thoroughResponse from Guaranty Chevrolet
July 22, 2025Mary, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!Barbara D
EUGENE, OR | 2014 Chevrolet 3500 ExpressJuly 18, 2025I really appreciate that you can do service on my Chevy Express Van that is the base for my Class B RV.Response from Guaranty Chevrolet
July 21, 2025Barbara, we are very happy to have provided you with such a positive experience! Thank you for choosing Guaranty Chevrolet and we hope to see you again.Katelyn N
JUNCTION CITY, OR | 2026 Chevrolet EquinoxJuly 14, 2025Brandon was excellent!Response from Guaranty Chevrolet
July 17, 2025Katelyn, we're happy to hear you had such a positive experience with Brandon! Feel free to reach out to us if you need anything. Have a wonderful day.Debra J
JUNCTION CITY, OR | 2026 Chevrolet EquinoxJune 26, 2025We worked through the process and I bought the car I wanted.Response from Guaranty Chevrolet
June 27, 2025Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!Shannon N
EUGENE, OR | 2024 Chevrolet Silverado 1500June 25, 2025Top notch Service with a smile. Scheduling was a breeze with Sonja.Response from Guaranty Chevrolet
June 26, 2025Shannon, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!